Admin support
Are you drowning in admin while patients wait?
CuraSky lightens the load for general practice by handling the admin tasks that weigh down your day. We provide you with a fully-trained remote admin team that works as part of your team and can help with document handling, e-consults management and more. All recruitment, training, HR processes, leave cover and rota management are handled for you, with a dedicated account manager for any queries or concerns.
CuraSky has been a real turning point for our practice. In just over four weeks, they eliminated our backlog.
Complete admin support
You can allocate hours across any admin tasks you need.
- Inbound & outbound call handling
- Answering and making patient calls for appointments, recalls and admin queries.
- Scanning, coding & routing of incoming letters
- Processing clinical correspondence into the record with accurate SNOMED coding and GP routing.
- New patient registrations and de-registrations
- End-to-end handling of PRF1 forms, identity checks and record transfers via GP2GP.
- Appointment management
- Booking, rescheduling and managing patient appointments.
- Medical record summarising & data entry
- Summarising paper notes and entering key data with audit trail.
- Referral generation, follow-up & tracking
- Creating referrals, managing e-RS triage, chasing outcomes and updating patients.
- Prescription query handling
- Resolving non-clinical prescription queries and signposting within practice protocols.
- Daily operations support
- Assisting with daily operations such as audits and reporting.
No more staffing headaches
We don't just provide remote staff – we fully integrate and manage them for you. Recruitment, training, HR processes, leave cover and rota management are all handled end-to-end, with a dedicated account manager for any queries or concerns. You get uninterrupted support without anything extra to manage, so you can focus on care instead of busywork.
- Fully trained staff
- Remote staff who become part of your team, managed entirely by us. We handle recruitment, training, HR, holiday cover, sickness and all rota gaps. You get consistent, reliable support without ever worrying about staffing.
- Remote admin support
- Your new remote team members adapt effortlessly to the tasks in hand, supporting with document handling, e-consults and daily operations so your team can focus on patient care.
- Proven support, wherever you are
- Trusted by GP practices across the UK, we deliver dependable, high-quality admin support that strengthens your existing team, reduces pressure and improves access to care for your patients.
- Bank-grade protection
- Our services follow UK-led governance standards and run on ISO27001 and ISO9001-certified systems. Your data is encrypted, access is tightly controlled and everything is monitored.
Robust indemnity cover included with all services
As staff are seconded directly to your practice, they are also protected under the NHS Clinical Negligence Scheme. We are fully committed to supporting any investigation process and upholding the highest standards of safety and accountability.
See what's possible when admin doesn't hold you back
From eliminating months of admin backlog to turning around CQC ratings – see the results we've delivered for practices, PCNs and healthcare charities.
How one practice reclaimed 70% of GP admin time
When 1,600 letters monthly threatened to overwhelm their practice, Heathrow Medical Centre found a solution that gave back 4 hours per GP weekly.
Read case study- Client
- Heathrow Medical Centre
- Service provided
- Admin support
How a Slough surgery cleared 1,200 clinical letters in 3 weeks
When a mounting backlog of clinical correspondence threatened patient care and SLAs, this UK surgery partnered with offshore administrators to achieve 96% accuracy while staying under budget.
Read case study- Client
- A surgery in Slough
- Service provided
- Admin support
From ‘Inadequate’ to ‘Good’ in 12 months
A Brent practice received an 'Inadequate' CQC rating, but rather than giving up, the GP partners were determined to transform it into one that delivers quality care and outcomes for patients.
Read case study- Client
- Brent CCG
- Service provided
- Consultancy
Affordable admin support
Simple, flexible pricing for every practice, PCN and federation. Choose your staffing level and allocate hours across any tasks you need.
Essential Cover
Best for small practices. Flexible cover for admin tasks such as document handling and e-consults.
Based on 1 staff working 40 hours/week
You decide how hours are used across tasks.
- Document handling
- E-consults management
- Basic admin support
- Daily operations assistance
Team + Oversight
PopularMost popular
Best for larger practices. Includes performance monitoring, reports and UK-based escalation.
Based on 2 staff working 40 hours/week
You decide how hours are used across tasks.
- Dedicated 2-person admin team
- Proactive performance monitoring
- Regular detailed activity reports
- UK-based escalation & safety net
- Enhanced clinical & operational oversight
Scale
Best for PCNs and federations. Your fully integrated and scalable admin team.
Based on 3 staff working 40 hours/week
You decide how hours are used across tasks.
- Dedicated 3+ person admin team
- End-to-end admin team integration
- Comprehensive cover across workflows
- Scalable, future-proof solution
Manager
Best for supporting practice managers who are overwhelmed or need to delegate complex tasks. Includes a STEM graduate who can help with auditing, finance claims, complaints handling, rota management and more.
Based on 1 manager working 40 hours/week
You decide how hours are used across tasks.
Your questions answered
Simple onboarding, fast results
From first call to fully operational team in just 8 weeks.
Today
Start by booking a free call so we can understand your requirements and map out a secure, compliant onboarding plan.
2 weeks
We'll finalise a transparent agreement covering service levels, data protection standards, and responsibilities.
8 weeks
Your fully trained, security-cleared remote team is deployed – working seamlessly alongside your existing practice team.
Ready to eliminate your backlog?
Book your free call with a specialist and discover how CuraSky can eliminate your admin backlog in weeks, not months.